Can I get a refund if I change my mind for a loan or bill payment?
No, payment to your loan is final.
I have paid the wrong amount – can I have a refund?
If you have unintentionally overpaid your account, please contact us at 869-466-3477 or email firstname.lastname@example.org within 7 days of making the payment and we will refund the excess payment.
How do I get a refund?
You need to send us a request via email to email@example.com. Make sure to include your member number, full name and address within the request.
We will then contact you to arrange for the refund to be processed.
How do I cancel my Continuous Payment Authority?
If you are repaying your loan via a continuous card payment authorization you may cancel this arrangement at any time. To cancel the arrangement you can contact us at 869-466-3477 or firstname.lastname@example.org
If you have any questions regarding a loan payment you made, or need to inquire about a refund, please contact the Credit Department at 869-466-3477 or email them at email@example.com