Can I get a refund if I change my mind for a loan or bill payment?

No, payment to your loan is final.

I have paid the wrong amount – can I have a refund?

If you have unintentionally overpaid your account, please contact us at 869-466-3477 or email info@firstfederalcreditunion.com within 7 days of making the payment and we will refund the excess payment.

 

How do I get a refund?

You need to send us a request via email to info@firstfederalcreditunion.com. Make sure to include your member number, full name and address within the request.

We will then contact you to arrange for the refund to be processed.

How do I cancel my Continuous Payment Authority?

If you are repaying your loan via a continuous card payment authorization you may cancel this arrangement at any time. To cancel the arrangement you can contact us at 869-466-3477 or info@firstfederalcreditunion.com

Any Questions?

If you have any questions regarding a loan payment you made, or need to inquire about a refund, please contact the Credit Department at 869-466-3477 or email them at info@firstfederalcreditunion.com