First Federal Co-Operative Credit Union Ltd recognizes and respects how important our official privacy policy disclosure is to our members.

To protect the interest of member privacy, First Federal Co-Operative Credit Union Ltd will continually examine our operating practices and procedures. The following privacy policy is adopted to aid in continuing in our commitment to provide quality service to our valued members.

First Federal Co-Operative Credit Union Ltd recognizes that our members expect and deserve privacy and security for their personal and financial matters. It is understood the need to safeguard the sensitive information that our members have entrusted to us. Standards will be maintained and procedures designed to protect against the misuse of this information.

Our Collection, Use and Retention of Member Information – We collect, use and retain information about our members only where we reasonably believe it would be useful in administering our business, by providing products and services, and other opportunities to our members. We collect and retain information only for specific business purposes and will tell the member why we are collecting and retaining it upon member request. We use information to protect and administer our members’ records, accounts, and funds; to comply with certain laws and regulations; to help design or improve our products and services; to understand the financial needs to appropriately market our services and provide quality products and outstanding service. This information will not be reused. Although we may disclose account information to our vendors that assist the credit union in completing transactions, we do not share any of our information with any business partners for their sole marketing purposes.

Procedures to help assure our members’ financial information is accurate, current, and complete are implemented in accordance with commercial standards. While some procedures are required by law, we also have procedures for responding to requests to correct inaccurate information in a timely manner, and to update information and remove old information. Members should notify us immediately if they receive information regarding their relationship with First Federal, that they believe to be inaccurate. Procedures and security levels are in place that limit employee access to personally identifiable information to those with a business reason to know such information. We educate our employees on the importance of confidentiality and member privacy.

Security standards and procedures are maintained to help prevent unauthorized access to confidential member information. We update and test our technology to improve the protection of our member information and to assure the integrity of our information.

First Federal Co-Operative Credit Union Ltd shares information regarding members only in accordance with strict confidentiality policies and with applicable law. Third parties are not given access to account access numbers (such as PIN numbers) or similar access numbers for marketing purposes. We do not reveal specific information about our members’ accounts or other personally identifiable data to unaffiliated parties for their independent use, unless (1) our member has requested it; (2) the information is provided to help complete a transaction initiated by our member; (3) the information is provided to a reputable credit bureau or similar information reporting agency; or (4) disclosure is lawfully permitted or required. The above applies both to current members, and to those persons who are no longer members of the credit union.

At times it is necessary to provide personally identifiable information about our members to a third party, such as a vendor that we hire to prepare account statements. All third-party vendors agree to safeguard our confidential member information, are not permitted to reuse information for unauthorized purposes, and must abide by applicable law.

First Federal Co-Operative Credit Union Ltd is committed to the highest level of security and privacy regarding the collection and use of our online account access (using Sharetec) members’ personal information, as well as that of all visitors to our website. Personal information may be collected through the submission of account applications, online account access transactions, or through the use of online financial tools such as interactive calculators. Visitors may also voluntarily provide us with personal information via email, drawing registrations, web surveys, online registration, guest book or contact forms. This information is handled internally by our staff to process the visitor’s request. First Federal Co-Operative Credit Union Ltd does use standard web tracking software to collect non-identifying information about our visitors, such as:

• Date and time our site was accessed
• Geographic location
• Web browser used
• IP address (a numeric address given to servers connected to the Internet)

The credit union uses this information to create summary statistics and to determine the level of interest in our website.

To ensure privacy and financial security, we require the entering of a password before access to our online account access service. Account access pages are encrypted using “Secure Socket Layer” (SSL).

First Federal Co-Operative Credit Union Ltd’s website does not require anyone to disclose personal identifying information. If, however, someone chooses to contact us via email, that email address, and any other information the email header shows, such as a name or organization, will be revealed to us in the email. We pledge, however, that when there is communication with us via email, we will use email information only for the specific purpose of responding to comments or questions. Email addresses will not be sold nor will they be shared with others outside the credit union unless we are compelled to do so by law.

We reserve the right to change this policy at any time. This policy will be changed when required by law or regulation. Members will be notified of this policy at least annually when they join the credit union, unless a more frequent period is required by law or circumstances. If you have any questions regarding our privacy statement, you may write or phone us at:

First Federal Co-Operative Credit Union Ltd
Bladen Commercial Development
Basseterre
St. Kitts
Tel: 8694663477